Deliveries, returns and refunds

How does Woodup.fr calculate delivery charges?

No nasty surprises: your delivery costs are calculated and clearly displayed before payment.

The delivery deadline corresponds to the dispatch time indicated on the product page, plus processing and transit time. It is generally between 1 week and 15 days.

Dispatch is the period during which we send the product to our delivery partner. This is not the date on which your order will be delivered.

How does Woodup.fr deliver small parcels?

At Woodup.fr, small parcels are orders packaged in boxes or on pallets. They will be delivered to your home by appointment by our carrier or one of its agents.

Our carrier will contact you when your parcel arrives in your county in order to arrange a delivery date (weekdays only).

If there is no response from the recipient, the carrier will identify the best solution to carry out the delivery in the best possible conditions.

In the event of the recipient being absent at an agreed appointment with the carrier, our company may ask the recipient for additional delivery charges corresponding to the cost of the second delivery that the carrier will invoice.

Courier delivery is made to the pavement, at the boundary of the property or at the threshold of the premises. The carrier will not be required to carry a parcel up to a floor above ground level.

How does Woodup.fr deliver large parcels?

For very large and very heavy parcels, we use the freight services of our carriers in order to minimise the handling of these parcels as much as possible.

Delivery is made by appointment, by articulated lorry not equipped with handling equipment (lorry without crane or forklift). As the products delivered by freight are bulky and delivery is complex, at least two people capable of unloading will be required to assist the driver.

Delivery takes place on weekdays only and by appointment. In the event of absence at the agreed appointment, our carrier may attempt a second delivery, which may be charged at €50 including VAT. Delivery is made at the boundary of the property or at the threshold of the premises. Please note, there is no delivery above ground floor level. Your address must be accessible by a 38-tonne articulated lorry; if this is not the case, please inform the carrier when arranging the appointment.

Please note: parcels are unloaded manually, piece by piece. The average unloading time is 30 minutes.

Once delivered, I wish to cancel my Woodup.fr order — what should I do?

You are free to return any item that does not suit you under our "satisfied or refunded" guarantee. Simply send a brief message to our customer service team within 14 calendar days (including Sundays and public holidays) of delivery, stating the reason for the return.

Return costs, which will be communicated to you upon receipt of your request, are automatically deducted from the refund amount.

For your information, this amounts to €80 for the return of a staircase.

My Woodup.fr order has arrived damaged — what should I do?

When preparing your order, we pay close attention to packaging to avoid any damage. However, although exceptional, it is possible that your parcel may arrive damaged.

If this is the case, contact us within 3 days of delivery by sending us photos of the damaged areas. Our customer service team will then explain the options available to you.

It is essential that you carefully inspect the product at the time of delivery and that you note any reservation on the delivery note if the situation requires it.