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Delivery and dispatch at WOODUP!
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Delivery charges at WOODUP
How does it work?
At Woodup.fr, small parcels are orders packaged in boxes or on pallets. They will be delivered to your home by appointment by our carrier or one of their partners.
Delivery charges are calculated based on the weight, dimensions of the items and the delivery address. They are indicated to the customer before the order is confirmed.
Certain product categories, in particular structural timber and custom-made panels, may be subject to specific transport conditions due to their dimensions, weight or bespoke manufacture.
An additional carrier surcharge may apply for certain areas that are difficult to access, in particular islands and mountainous areas.
The maximum delivery date corresponds to the dispatch time indicated on the product page, to which the carrier's preparation and transit times are added. It is generally between 1 week and 15 days depending on the products and the destination. The times indicated are given as estimates and may vary depending on the carriers and logistical constraints.
Small and large!
Parcel delivery
At Woodup.fr, small parcels are orders packaged in boxes or on pallets. They will be delivered to your home by appointment by our carrier or one of their partners.
Our carrier will contact you when your parcel arrives in your county in order to agree on a delivery date (weekdays only).
Without a response from the recipient, the carrier will identify the best solution to carry out the delivery in the best possible conditions.
In the event that the recipient is absent during an agreed appointment with the carrier, our company may be required to charge the recipient additional delivery fees corresponding to the cost of the second delivery billed by the carrier.
Courier delivery is made to the pavement, at the property boundary or at the entrance of the premises. The carrier will not be required to carry a parcel up to an upper floor.
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For very large and very heavy parcels, we use the freight services of our carriers, in order to minimise the handling of these parcels as much as possible.
Delivery takes place by appointment, by semi-trailer lorry not equipped with handling equipment (lorry without crane or forklift). As the products delivered by freight are bulky and the delivery is complex, at least two people capable of unloading will be required to assist the driver.
Delivery takes place on weekdays only and by appointment. In the event of absence at the agreed appointment, our carrier may attempt a second delivery, which may be charged at €50 incl. VAT. Delivery is made at the property boundary or at the entrance of the premises. Please note, there is no delivery to upper floors. Your property must be accessible by a 38-tonne semi-trailer lorry; if this is not the case, please inform the carrier when booking the appointment.
Please note: manual unloading of the parcel, piece by piece. The average unloading time is 30 minutes.
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dispatch vs delivery
The difference
On each product page, an estimated dispatch time is indicated. Dispatch is the period during which we send the product to our delivery partner. This is not the date on which your order will be delivered. You will find more information below on the delivery process and on delivery times after dispatch.
and what about delivery with DPD?
How it works
We work in close collaboration with DPD to offer you a delivery service tailored to your needs.
Once your order has been placed, we will send you a message to notify you of the delivery date. Is this date not convenient for you? You can always change it.
On the day of delivery, you will receive a second notification informing you that your parcel will be delivered within a time slot. (e.g. between 2pm and 5pm).
Finally, our delivery driver delivers your order.
Do you have a last-minute unexpected event?
No problem, Predict adapts! We offer you another delivery option via your recipient space at www.dpd.fr
The new choice must be confirmed before midnight.
What if DPD France has a last-minute unexpected event?
If the parcel is not available at the delivery depot on the agreed day (difficult weather conditions, changes to the transport plan, parcel not handed over for dispatch…), we will inform you directly by automatically sending you an SMS to notify you of the delivery postponement.
We will then offer you the option to reschedule for a day that suits you best.
a small DPD parcel
The process
For small parcels, DPD and its relay points offer you express delivery as close to your home as possible.
Generally, within 3 working days after the dispatch date, your parcel will have arrived. And if you live abroad, particularly in Belgium, you can benefit from a delivery service.
With more than 8,500 Pickup relay points in France, DPD Relay offers many advantages: DPD collects your parcels directly from our warehouse.
We deliver within 24/48 hours throughout France. They automatically notify and follow up by email and SMS as soon as the parcel is delivered to the relay point.
DPD delivery will be offered if the size of your parcel meets the network's requirements.
Examples of products delivered by Mondial Relay:
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Contact before delivery
Home delivery
For all long-length parcels (staircases, handrails, balustrades, canopies...) we use a specialist carrier who will deliver directly to your home.
We provide them with your address and phone number so that the carrier can contact you before delivery. For large items, it is easier to book an appointment.
The appointment is scheduled within 72 hours.
During this contact, a day and a time slot will be agreed. In certain geographical areas, particularly in the Paris region, the time slot may cover an entire day.
Our carriers deliver to your doorstep.
For Belgium, the additional shipping costs are €30.
And because we want our products to arrive just as they left the workshop, we take the utmost care in packaging our parcels.
We invite each of our customers to open the parcel in the mandatory presence of the delivery driver before signing the delivery note. This preliminary step is the customer's responsibility.
If the delivery driver refuses to wait while the contents are checked, do not hesitate to mention this on the delivery note.
A cancelled order
What should you do?
You are free to return any item that does not suit you under our "satisfaction guaranteed or your money back" policy. Simply send a brief message to our customer service team within 14 calendar days (including Sundays and public holidays) of delivery, stating the reason for the return.
The return costs, which will be communicated to you upon receipt of your request, are automatically deducted from the refund amount.
For your information, this amounts to €80 for the return of a staircase.
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a damaged order
The steps to follow
When preparing your order, we pay close attention to the packaging to avoid any damage. However, although exceptional, it is possible that your parcel may arrive damaged.
If this is the case, please contact us within 3 days of delivery by sending us photos of the damaged areas. Our customer service team will then explain the options available to you.
It is essential that you carefully inspect the product at the time of delivery and that you note any reservation on the delivery note if the situation requires it.
We invite you to read our dedicated article: Delivery and receipt of an order, how to proceed?