Your cart
There are no more items in your cart
Delivery and dispatch at WOODUP!
.png)
Delivery charges at WOODUP
How does it work?
At Woodup.fr, small parcels are orders packed as parcels or on pallets. They will be delivered to your home by appointment by our carrier or one of its delivery partners.
Delivery charges are calculated according to the weight and dimensions of the items and the delivery address. They are shown to the customer before the order is confirmed.
Certain product categories, particularly structural timber and made-to-measure panels, may be subject to specific transport conditions because of their dimensions, weight or custom manufacture.
An additional carrier charge may apply to certain hard-to-reach areas, particularly islands and mountainous regions.
The latest delivery date is based on the dispatch time shown on the product page, plus the carrier’s preparation and transit times. It is generally between one week and 15 days, depending on the product and destination. The times shown are estimates and may vary according to the carrier and logistical constraints.
Small and large!
Parcel delivery
At Woodup.fr, small parcels are orders packed as parcels or on pallets. They will be delivered to your home by appointment by our carrier or one of its delivery partners.
Our carrier will contact you when your parcel reaches your local area to arrange a delivery date (weekdays only).
If the recipient does not respond, the carrier will identify the best way to complete the delivery.
If the recipient is absent for an appointment agreed with the carrier, we may ask them to pay an additional delivery charge covering the cost of the second delivery charged by the carrier.
Courier deliveries are made at the kerbside, property boundary or entrance to the premises. The carrier is not required to carry a parcel upstairs.
.png)
.png)
For very large and heavy parcels, we use our carriers’ freight services to minimise handling.
Delivery is by appointment in an articulated lorry without unloading equipment (no crane or forklift). As freight deliveries are bulky and complex to unload, at least two people capable of unloading will be needed to help the driver.
Delivery is by appointment on weekdays only. If you are not present at the agreed time, our carrier may make a second attempt, for which a €50 charge including VAT may apply. Delivery is to the property boundary or entrance to the premises. Please note that we do not deliver upstairs. Your address must be accessible to a 38-tonne articulated lorry. If it is not, please tell the carrier when arranging your appointment.
Please note: the parcel must be unloaded manually, piece by piece. Average unloading time is 30 minutes.
.png)
dispatch vs delivery
The difference
An estimated dispatch time is shown on each product page. Dispatch is when we send the product to our delivery partner; it is not the date your order will be delivered. You can find more information below about the delivery process and delivery times after dispatch.
and what about delivery with DPD?
How it works
We work closely with DPD to offer a delivery service suited to your needs.
Once you have placed your order, we will send you a message with the delivery date. Does the date not suit you? You can still change it.
On the day of delivery, you will receive a second notification giving you a delivery time window (e.g. between 2 pm and 5 pm).
Finally, our driver delivers your order.
Has something come up at the last minute?
No problem: Predict adapts! We offer you another delivery option through your recipient account at www.dpd.fr
You must confirm your new choice before midnight.
What if something unexpected happens at DPD France at the last minute?
If the parcel is not available at the delivery depot on the agreed day (due to difficult weather conditions, a change to the transport schedule, the parcel not being handed over for dispatch, etc.), we will automatically send you a text message to let you know that delivery has been postponed
We will then offer to reschedule delivery for the day that suits you best.
a small DPD parcel
The process
For small parcels, DPD and its collection points offer express delivery close to your home.
Your parcel generally arrives within three working days of dispatch. Delivery is also available internationally, including to Belgium.
With more than 8,500 Pickup points in France, DPD Relais offers many advantages: DPD collects your parcels directly from our warehouse.
We deliver throughout France within 24–48 hours. DPD automatically notifies you by email and text message when your parcel arrives at the collection point and sends reminders.
DPD delivery will be offered if your parcel’s dimensions meet the network’s requirements.
Examples of products delivered by Mondial Relay:
.png)
Contact before delivery
Home delivery
For all long parcels (staircases, handrails, balustrades, door canopies...), we use a specialist carrier who will deliver directly to your home.
We give the carrier your address and telephone number so they can contact you before delivery. For large items, it is easier to arrange an appointment.
The appointment is arranged within 72 hours.
During this call, a delivery day and time slot will be agreed. In some areas, particularly the Paris region, the time slot may cover the whole day.
Our carriers deliver to your doorstep.
And because we want our products to reach you just as they left the workshop, we take the utmost care when packing our parcels.
We ask all our customers to open the parcel in the presence of the driver before signing the delivery note. This initial check is the customer’s responsibility.
If the driver refuses to wait while you check the contents, please note this on the delivery note.
A cancelled order
How do I do it?
Under our money-back guarantee, you are free to return any item that does not suit you. Simply send a brief message to our customer service team within 14 calendar days of delivery (including Sundays and public holidays), stating your reason for returning it.
Return charges, which we will tell you when we receive your request, are automatically deducted from your refund.
For reference, the return charge for a staircase is €80.
.png)
a damaged order
What to do
When preparing your order, we take great care with the packaging to prevent damage. Although rare, your parcel may still arrive damaged.
If this happens, contact us within three days of delivery and send us photos of the damaged areas. Our customer service team will then explain the options available to you.
It is essential that you inspect the product carefully on delivery and note any concerns on the delivery note if necessary.
Please read our dedicated article: Delivery and receipt of an order: what should you do?