GENERAL TERMS AND CONDITIONS OF SALE

Version applicable to orders placed from 09 February 2026

These GTC supersede and cancel all previous versions for any order placed from the date indicated above. The applicable GTC are those accepted by the customer at the time of ordering.

1. Company identification

The company Woodup SAS with a share capital of €10,500 (ten thousand five hundred euros), whose registered office is located at 7 rte départementale 7 VOLLORE VILLE (63120), registered in the Trade and Companies Register under number 987 511 698, intra-community VAT number FR03987511698, represented by Mr Gabriel PICCA.

2. Preamble

These general terms and conditions of sale (hereinafter referred to as "GTC") govern sales made by the company Woodup SAS.

The GTC are accessible to consumers on this website. They govern the sale of products.

Acceptance of the GTC consists in ticking the corresponding box "I accept the general terms and conditions of sale" before placing an order. Thus, subscribing to a contract implies acceptance of the GTC by the consumer.

Ticking the box is deemed to have the same value as a handwritten signature by the user. The user acknowledges the evidentiary value of the automatic recording systems of the publisher of this site and, unless they can provide proof to the contrary, waives the right to contest them in the event of a dispute.

Acceptance of these general terms and conditions requires that users have the legal capacity to do so, or failing that, that they have the authorisation of a guardian or curator if they are incapacitated, of their legal representative if they are minors, or that they hold a mandate if they are acting on behalf of a legal entity.

The contract is available in the following language: French. Likewise, this website may be translated into various languages in order to facilitate navigation for non-French-speaking users who wish to place an order on the website.

3. Definitions of terms

Consumer: any non-professional purchaser of products intended for their personal use,

Order: an expression of intent whereby, in certain contracts, one party requests the other to carry out a work or deliver goods,

Company / seller: refers to the company Woodup SAS,

Products: refers to goods offered for sale by the seller on their website,

Personal data: personal data as defined in Article 4, point 1, of Regulation (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data.

4. Definition of products

The products offered for sale are those available on the website www.woodup.fr.

5. Online order process

Products are sold subject to available stock. Services are sold subject to the seller's availability.

In order to comply with the provisions of the Law on Confidence in the Digital Economy of 21 June 2004, the ordering process is described below:

In order to place an order, the consumer may select one or more products and add them to their basket. When their order is complete, they may access their basket by clicking on the designated button. By viewing their basket, the consumer will be able to check the number and nature of the products they have chosen and verify their unit price as well as the total order price. They will have the option to remove one or more products from their basket. This summary will also indicate to the consumer whether or not they have the right to exercise their right of withdrawal and the applicable timeframes.

If the consumer is satisfied with their order and wishes to confirm it, they may click the confirm button; they will then be taken to a form where they can either enter their login credentials if they already have an account, or register on the website by completing the form presented to them with their personal information. They may also continue their order without creating an account.

Upon logging in or after completing the form, the consumer is invited to check or update their delivery and billing details and can make their payment via the secure payment interface.

Once payment has been effectively received by the seller, the latter undertakes to acknowledge receipt to the user electronically, within a maximum period of 24 hours.

Likewise and within the same timeframes, the seller undertakes to send the consumer a summary email of the order confirming its processing, also including all information relating to the order, the products ordered, their delivery, and the terms for exercising their right of withdrawal.

Woodup reserves the right to cancel or refuse any order from a buyer with whom a dispute exists relating to the payment of a previous order.

The information provided by the buyer when placing an order is binding upon them.

In the event of an error or incomplete information in the recipient's address details, WOODUP cannot be held liable for the impossibility of completing delivery within the timeframes indicated in the order.

WOODUP undertakes to fulfil orders received on the website only within the limits of available stock. In the event that a product is unavailable, the seller undertakes to inform the buyer. The buyer may then cancel their order or decide to maintain it. Only products manufactured to order may have a longer delivery time than that indicated on the website. If they are personalised at the buyer's request, in accordance with Article L221-28 3° of the Consumer Code, the buyer may not cancel without prejudice.

Validation of the order also implies acceptance by the buyer of the constraints related to delivery (in particular accessibility of the location, availability for scheduling an appointment and cooperation with the carrier).

6. Payment terms and timeframes

The consumer may place an order on this website and make payment by credit card, PayPal, bank transfer, cheque, or administrative order.

Payment by bank cheque is only possible for cheques in euros drawn on a bank based in France or Monaco. In the case of payment by cheque, the cheque is submitted for encashment upon receipt.

Purchased products will only be dispatched after the buyer's bank has confirmed receipt of payment. If the cheque has not been received within 10 working days following the order, the order may be automatically cancelled by woodup.fr. Should the buyer wish, they must then place a new order.

Payment by cheque

The cheque must be made payable to the seller and sent to the address below, accompanied by a copy of the order summary:

Order: WoodUp
Address: WoodUp, Rongeron, 63120 Vollore-Ville

7. Prices

The prices shown on the website are in Euros, inclusive of all taxes (VAT, eco-participation), and excluding delivery costs. These prices may be modified at any time by the seller; prices displayed are only valid on the day of the order and have no future effect.

When prices are presented as a quote, their validity period is 3 weeks.

Delivery charges are invoiced in addition (unless expressly stated otherwise). They are calculated in particular according to weight, volume, method of transport and delivery zone, and are indicated to the user before any payment.

The seller may offer discounts or promotions based on their results or purchases made by the consumer.

8. Retention of title clause

Products sold remain the property of the seller until full payment of their price has been received, in accordance with this retention of title clause. The risks are nevertheless transferred to the buyer upon delivery of the products.

9. Delivery

Delivery is made to the property boundary (kerb / doorstep), without installation or interior handling, unless expressly stated otherwise.

9.1 Delivery of parcels ≤ 30 kg – DPD carrier

Parcels weighing 30 kg or less are dispatched via our partner DPD, with home delivery or collection point options.

• Home delivery: the carrier will contact you by SMS or email to arrange a delivery time slot.
  Maximum dimensions: developed perimeter ≤ 3 m, length ≤ 2 m.
• Collection point: available for parcels weighing ≤ 20 kg, girth ≤ 2.5 m, length ≤ 1 m.
  The choice of Pickup collection point is offered directly by DPD when the parcel is collected.

In the event of absence, DPD retains the parcel for 8 working days. After this period, the parcel is returned to the sender or a new delivery may be charged.

9.2 Delivery of parcels> 30 kg – Courier service

Orders weighing more than 30 kg or of large dimensions are delivered to your home address, by appointment, by a specialist carrier.

• The carrier will contact you to arrange a delivery slot, on weekdays only.
• Delivery is made to the property boundary (kerbside). No delivery to upper floors is provided.
• In certain geographical areas, delivery may be carried out by 19-tonne rigid lorry. It is the customer's responsibility to indicate, at the time of ordering, any local access, circulation or weight restrictions that may prevent the proper execution of the delivery.
• In the event of absence from a scheduled appointment, a second delivery attempt may be charged at €50 including VAT (or the amount recharged by the carrier if higher).

9.3 Delivery of very large parcels – Freight transport

For very heavy or particularly bulky parcels, delivery is carried out by freight, with the following characteristics:

• Delivery by appointment, weekdays only, by rigid lorry without equipment (no crane or forklift).
• Two people capable of assisting with unloading must be present at the time of delivery.
• Delivery to the property boundary (not to upper floors).
• Your address must be accessible by a 19-tonne rigid lorry. In the event of difficult access, this must be reported at the time of ordering.
• In the event of absence, a second delivery attempt may be charged at €50 including VAT (or the amount recharged by the carrier if higher).

9.4 General delivery conditions (all methods)

Timeframes

For products in stock, delivery takes place within a maximum period of thirty (30) days from the conclusion of the contract, unless otherwise stated.

Delivery times begin from the actual receipt of payment by the seller.

Delivery times announced on the website or at the time of ordering are indicative and may vary depending on preparation, production, transport and scheduling constraints. WoodUp undertakes to inform the customer in the event of a significant delay.

Failure to meet the delivery obligation

In accordance with Article L216-6 of the Consumer Code, in the event of non-delivery within the agreed timeframe:

• The consumer may suspend payment of all or part of the price (Articles 1219 and 1220 of the Civil Code);
• He/she may also terminate the contract, after a formal notice has remained without effect, within a reasonable period of time.

The contract is deemed rescinded upon receipt by the seller of the written notice of rescission, unless delivery takes place in the meantime.

In the event of rescission, the seller refunds the full amount paid no later than 14 days after receipt of this notification (Article L216-7 of the Consumer Code).

The provisions of this article do not apply where the impossibility of delivery results from the absence, unavailability, non-compliant access, or lack of cooperation of the buyer.

Buyer unreachable – impossibility of delivery

The buyer undertakes to be reachable and available in order to allow the scheduling of an appointment and the proper execution of the delivery.

In the event that the buyer fails to respond to approaches from the seller and/or the carrier (calls, SMS, emails) making it impossible to arrange a delivery appointment, the buyer will be considered to be in default in the performance of the contract.

In this case, the goods may be returned to the seller. Return costs, storage costs, as well as the costs of any new presentation or re-delivery shall be entirely the responsibility of the buyer and must be settled before any new dispatch.

The seller cannot be held liable for the consequences resulting from this unreachability and reserves the right to suspend any new dispatch until the corresponding costs have been settled.

9.5 Change of delivery address

Any change of address after dispatch of parcels will incur a minimum flat fee of €30 including VAT, borne by the customer, subject to increase depending on the costs actually recharged by the carrier.

This amount may also be deducted from the refund if the goods are returned due to the customer's absence preventing delivery.

10. Receipt of products

The Customer must verify upon receipt that the products delivered conform to the products ordered and that there are no apparent defects.

Where applicable, they must note very precisely the nature of the damage on the delivery receipt signed by the carrier and retain a copy thereof. General reservations such as "subject to unpacking and inspection" are not acceptable.

It will be the Customer's responsibility to provide all supporting evidence regarding the reality of the defects or anomalies identified. They must give WOODUP every facility to identify these defects and remedy them. They shall refrain from intervening themselves or having a third party intervene for this purpose.

Any complaint must indicate the order numbers, delivery note numbers and batch numbers.

In the event of damage not apparent at the time of delivery (discovered upon opening the parcel), the Customer must inform WOODUP within the legal deadlines and as soon as possible, providing all relevant supporting evidence (photos, description, order and delivery references).

11. The right of withdrawal

In accordance with applicable legislation, the consumer has a period of fourteen clear days to withdraw from the date of receipt of the parcel.

If the withdrawal period expires on a Saturday, Sunday, or a public or bank holiday, it is extended to the next working day.

In order to exercise this right, they must return (at their own expense) the parcel to the company's registered address, accompanied by a letter requesting either a refund or an exchange.

Any return must be made complete (packaging, instructions, accessories, copy of the invoice) and returned products must be in perfect resalable condition — they must be neither soiled nor damaged (as a result of use).

In accordance with the provisions of Article L221-28 of the Consumer Code, the consumer shall under no circumstances be entitled to exercise any right of withdrawal for:

• Orders for any products which, by their nature, cannot be re-dispatched or are liable to deteriorate or expire rapidly.

• Orders for all products that are clearly personalised or manufactured to their specifications.

• Orders for audio or video recordings or computer software (digital products) where these have been unsealed by the consumer.

• Orders for newspapers, periodicals or magazines.

• Orders for goods whose price depends on fluctuations in financial market rates (e.g. gold, currencies).

Exercising the right of withdrawal has the effect of terminating the contract. The returned product must be complete, in packaging suitable for transport without risk, and in the same condition as when it was received. Any deterioration of the product may result in a refusal to accept the return. Exchange or refund can only take place after the product has been received and inspected by the seller.

Return costs will be borne by the customer based on the amount provided by Woodup. For information purposes, the return flat rate is between €20 and €120 including VAT depending on the nature of the goods.

The seller shall carry out this refund using the same means of payment as that used by the consumer for the initial transaction, unless the consumer expressly agrees to a different means of payment being used and provided that the refund does not incur any costs for the consumer.

The seller is not required to refund additional costs if the consumer has expressly chosen a delivery method that is more expensive than the standard delivery method offered by the seller.

Delivery charges invoiced at the time of the order are refunded under the conditions provided for by law (in particular in the event of withdrawal from the entire order, on the basis of the standard delivery method offered). Return costs remain the responsibility of the consumer.

Made-to-measure products – delivery not completed due to the buyer

In accordance with Article L221-28 of the Consumer Code, products made to the buyer's specifications or clearly personalised are not eligible for the right of withdrawal.

Consequently, the impossibility of delivering a made-to-measure product resulting from the absence, unavailability, non-compliant access, or lack of cooperation of the buyer shall under no circumstances give rise to the right to cancel the order or to a full or partial refund.

The sums paid remain the property of the seller in respect of the performance of the contract and the manufacture of the custom-made product, without prejudice to any additional charges that may be invoiced for returns, storage, or re-dispatch.

12. Loyalty Cashback

The woodup.fr website offers a rewards scheme for your purchases in the form of "Cashback".

With every purchase made on the woodup.fr website, you accumulate euros in proportion to the amount of the product purchased. This amount is displayed at every stage of your purchase, and once the purchase is confirmed you can view it in the "My Account" section.

Once the withdrawal period for the relevant purchase has expired, you may either choose to use this amount as a deduction from your new purchase, or decide to add your new reward to it with a view to a larger future discount, and so on.

Once you have accumulated at least €20 in Loyalty Cashback, you may also choose to have it refunded. You will then need to send us a refund request by email, indicating your contact details. Upon receipt, we will issue a cheque in your name which will reach you within approximately 15 working days. Any payment default will of course cancel these provisions.

13. Statutory guarantees

Products benefit from two guarantees: the statutory guarantee of conformity (Articles L217-3 et seq. of the Consumer Code) and the statutory guarantee against latent defects (Articles 1641 et seq. of the Civil Code). In order to invoke the statutory guarantees, the consumer is invited to contact the seller or their customer service team.

Both guarantees apply independently of any subscription to a commercial warranty.

Statutory guarantee of conformity

In accordance with the provisions of Article L217-3 of the Consumer Code, the seller is liable for defects in conformity existing at the time of delivery of the product, which appear within a period of two years from that date.

A product is considered to be conforming when the goods comply with the contract in accordance with Article L217-4 of the Consumer Code:

• It corresponds to the description, type, quantity and quality, in particular with regard to functionality, compatibility, interoperability, or any other characteristic provided for in the contract;

• It is fit for any specific use sought by the consumer, made known to the seller no later than at the time of conclusion of the contract and which the seller has accepted;

• It is supplied with all accessories and installation instructions, which must be provided in accordance with the contract;

• It is updated in accordance with the contract.

The goods also conform to the contract if they meet the criteria of Article L217-5 of the Consumer Code:

• It is fit for the purpose ordinarily expected of goods of the same type, taking into account, where applicable, any provision of European Union law and national law, as well as any technical standards or, in the absence of such technical standards, specific codes of conduct applicable to the sector concerned;

• Where applicable, it possesses the qualities that the seller presented to the consumer in the form of a sample or model prior to the conclusion of the contract;

• Where applicable, any digital elements it contains are provided in the most recent version available at the time the contract is concluded, unless the parties agree otherwise;

• Where applicable, it is supplied with all accessories, including packaging, and the installation instructions that the consumer may legitimately expect;

• Where applicable, it is provided with the updates that the consumer may legitimately expect, in accordance with the provisions of Article L. 217-19;

• It corresponds to the quantity, quality and other characteristics, including in terms of durability, functionality, compatibility and safety, that the consumer can legitimately expect from goods of the same type, having regard to the nature of the goods and the public statements made by the seller, by any person upstream in the chain of transactions, or by a person acting on their behalf, including in advertising or on labelling.

Once the consumer decides to invoke the guarantee of conformity, they are entitled to request repair, replacement or, failing that, a reduction in price or termination of the contract. (Article L217-8 of the Consumer Code)

If the consumer chooses to have the goods brought into conformity, they must make the goods available to the seller. The seller has a reasonable period of time, which may not exceed thirty days following the consumer's request and without major inconvenience to them, taking into account the nature of the goods and the use sought by the consumer.

Furthermore, bringing the goods into conformity does not incur any costs for the consumer.

The seller may refuse to bring the goods into conformity where this is impossible or entails disproportionate costs. They shall communicate their reasoned refusal in writing. (Article L217-12 of the Consumer Code)

In accordance with the provisions of Article L217-13 of the Consumer Code, any goods repaired under the statutory guarantee of conformity benefit from a six-month extension of that guarantee. The same applies to replaced goods, which give rise to a new conformity guarantee period from the day the replacement goods were delivered to the consumer.

In accordance with Article L217-16 of the Consumer Code, when the consumer is entitled to rescind the contract, they must inform the seller of their decision to rescind the contract. They return the goods to the seller at the seller's expense. The seller refunds the consumer the price paid and returns any other benefit received under the contract. If the lack of conformity concerns only certain goods delivered under the sales contract, the consumer has the right to rescind the contract for all of the goods, including those not covered by this chapter, if it cannot reasonably be expected that they accept to keep only the conforming goods. For contracts referred to in Article L. 217-1 II, providing for the sale of goods and, on an ancillary basis, the supply of services not covered by this chapter, the consumer is entitled to rescind the entire contract. Furthermore, in the case of a bundled offer within the meaning of Article L. 224-42-2, the consumer has the right to rescind all contracts related thereto.

Guarantee against hidden defects

In accordance with the provisions of Article 1641 of the Civil Code, the seller is liable for any latent defects in the item sold which render it unfit for the purpose for which it was intended, or which so diminish that use that the buyer would not have purchased it, or would only have paid a lower price for it, had they been aware of such defects.

However, the seller is not liable for apparent defects of which the consumer was able to satisfy themselves (Article 1642 of the Civil Code).

The consumer has a period of 2 years from the discovery of the defect to invoke the guarantee against hidden defects (Article 1648 paragraph 1 of the Civil Code) and thereby return the item and obtain a refund of the price, or keep the item and obtain a partial refund of the price.

13. Protection of personal data

With regard to the seller's activities, the latter is required to carry out personal data processing operations. They are therefore obliged to comply with the French Data Protection Act of 6 January 1978 and the General Data Protection Regulation 2016/679 of 27 April 2016.

Woodup SAS collects personal data about you in order to: 1. Order and delivery management Record, process and track orders. Prepare products and organise their dispatch. Handle returns or complaints. 2. Customer relationship management Create and manage customer accounts. Respond to questions or complaints via the customer service team. Provide after-sales service. 3. Marketing and personalisation Send promotional offers or newsletters (with prior consent). Analyse data to offer personalised recommendations (for example, "Products you might like"). Carry out targeted advertising campaigns. 4. Analysis and improvement of the user experience Track user journeys to optimise navigation. Identify and resolve friction points (loading times, payment errors, etc.). Adapt the site to users' preferences and needs. 5. Security and fraud prevention Verify customer identity to prevent fraudulent purchases. Detect and block fraud attempts or unauthorised access. Protect data against cyber attacks. 6. Legal compliance and administrative management Meet legal obligations, such as the retention of invoices. Handle any disputes. Provide data to the competent authorities when legally required. 7. Statistics and reporting Carry out sales analyses (turnover, best-selling products). Understand consumer trends. Improve commercial strategies.

Personal data is retained for the entire duration of the contract and then for a period of 3 years from the end of the commercial relationship, for prospecting purposes.

Finally, in accordance with the aforementioned regulations, you have the right of access, rectification, erasure, and portability of your personal data. You also have the right to restriction of processing, the right to object to processing, and the right to define what happens to your data after your death.

To exercise your rights, you must send a letter to Woodup SAS, 7 rte départementale 7, VOLLORE VILLE 63120 or send an email to contact@woodup.fr. If you consider that your rights have not been respected, you have the option of lodging a complaint with the CNIL.

The processing of your personal data is necessary for the performance of the contract and for the purposes of the seller's legitimate interests.

14. Intellectual property

The brand, logo and graphic charter are registered trademarks whose ownership belongs exclusively to the Company. All elements constituting this website belong to Woodup SAS, are subject to an operating licence and are protected by intellectual property legislation.

The consumer therefore acknowledges that, without authorisation, any total or partial copying, distribution or exploitation of one or more of these elements, even if modified, may give rise to legal proceedings brought against them by the seller or their successors in title.

This protection shall cover all textual and graphic content on the website, as well as its structure, name and visual identity.

15. Photos

All product photos presented on the woodup.fr website aim to reproduce the items described as closely as possible to reality. Photographs are not part of the contractual scope. The liability of WOODUP SAS cannot be engaged if errors have been introduced therein. If a purchased product does not meet your expectations, you may return it to us under the conditions set out in the Right of Withdrawal / Return / Exchange section.

16. Force Majeure

The seller's liability may not be invoked if the non-performance or delay in the performance of any of their obligations results from a case of force majeure. In accordance with the provisions of Article 1218 of the Civil Code, force majeure means any external, unforeseeable and irresistible event.

17. After-Sales Service

The customer service of this website is accessible Monday, Tuesday, Wednesday, Thursday 9am–12pm and 2pm–5pm, Friday 9am–12pm, by email at the following address: contact@woodup.fr, by post at the following address: Woodup SAS, Rongeron, VOLLORE-VILLE, 63120.

18. Jurisdiction clause

These general terms and conditions are subject to French law and the jurisdiction of French courts.

19. Mediator's contact details

In the event of a dispute, we recommend seeking an amicable solution through the Customer Service.

In accordance with the provisions of Article L612-1 of the Consumer Code, and following a prior written approach to the Woodup Customer Service that has not been resolved, you may make free use of one of the following mediation services:

The Consumer Mediation Centre of Justice Conciliators. Address: 14 rue saint Jean 75017 Paris

via form: https://www.cm2c.net/declarer-un-litige.php

The customer is free to accept or refuse mediation and/or any proposed solution put forward by the mediator.